Our Commitment to Smooth Delivery
We’re committed to getting your order to you safely and as efficiently as possible. While delivery times depend on several factors beyond our control, we carefully coordinate every step—from order confirmation through handover to trusted carriers—to ensure a reliable and transparent experience.
Processing Your Order
Once your payment is confirmed, we begin preparing your order for shipment. This processing phase typically takes between 3 and 7 business days. Please note that weekends and public holidays are not included in this timeframe, and processing only begins after full payment verification is complete.
Shipping Methods & Delivery Timeframes
We partner with reputable international carriers to deliver your items securely. For most international destinations, transit time ranges from 14 to 30 days after your order has shipped. Actual delivery may vary depending on customs clearance, local postal infrastructure, weather conditions, or the remoteness of the delivery address.
Global Delivery Coverage
We currently ship to select countries and regions where we can maintain consistent service quality and compliance with logistics regulations. Not all locations worldwide are supported—some areas may be excluded due to carrier limitations, regulatory restrictions, or logistical feasibility. You’ll see available destinations during checkout.
Shipping Costs & Rate Structure
Shipping fees are calculated dynamically at checkout based on your location, package weight, dimensions, and selected service level. We offer tiered and destination-sensitive pricing—not flat rates—to reflect real-world shipping variables. Final costs are displayed before you complete your purchase.
VAT, Duties & Customs Fees
VAT is collected upfront for applicable orders at checkout, in accordance with local tax requirements. However, import duties, customs fees, or additional taxes imposed by your country’s authorities are not included in your order total and may be assessed upon arrival. These charges are the responsibility of the recipient and are determined independently by local customs agencies.
Package Tracking & Visibility
Yes—we provide end-to-end tracking for all eligible shipments. Once your order leaves our warehouse, a tracking number will be available in your online order summary. Updates may take up to 48 hours to appear after dispatch, especially during high-volume periods or when crossing international borders.
Handling Delays & Unforeseen Events
Occasionally, external factors—including severe weather, air traffic disruptions, customs inspections, carrier network adjustments, or national holidays—can impact scheduled delivery windows. While we proactively monitor shipments, these events are outside our direct control, and we appreciate your understanding when such situations arise.
Lost or Significantly Delayed Packages
If your package hasn’t arrived within 45 days of the original shipping date, please reach out so we can initiate an investigation with our carrier. We’ll work closely with them to locate your order or determine next steps. Resolution timelines depend on carrier protocols, but we aim to provide updates within 5 business days of your inquiry.
Multiple Shipping Addresses
At this time, we do not support shipping individual items from a single order to multiple addresses. All items in one transaction will be dispatched together to the primary shipping address provided at checkout.
Contact Information for Shipping Inquiries
For assistance with order status, tracking, or delivery-related questions, please contact us through our website. You can access live support and submit inquiries directly via https://www.dreamsoarsky.com. We respond promptly to all requests through our online contact channels.