Refund Eligibility
To be eligible for a refund, your item must be unused, in the same condition as when you received it, and in its original packaging. Refunds are considered on a case-by-case basis depending on the product type, reason for return, and overall condition upon receipt. Some items may be subject to specific eligibility criteria due to their nature or how they were purchased.
Return Time Frame
You have 30 days from the date of delivery to initiate a refund request. After this period, we’re unable to process refunds unless otherwise agreed upon based on exceptional circumstances and at our discretion.
Condition of Returned Items
For a return to be accepted, items must be unworn, undamaged, and free of any signs of use. All original tags, labels, accessories, and packaging must be included. If any part is missing or compromised, your refund may be adjusted accordingly—or declined—depending on the extent of the issue.
Refund Processing Time
Once we receive and inspect your returned item, please allow up to 7 business days for your refund to be processed. The time it takes for the funds to appear in your account depends on your financial institution and payment method used at checkout.
Non-Returnable Items
For hygiene, safety, and regulatory reasons, certain items cannot be returned. This includes personalized or custom-made products, sealed health and beauty items once opened, digital downloads, and other goods where resale is prohibited by law or industry standards. If you’re unsure whether an item qualifies, feel free to reach out before placing your order.
Contact Information
If you have questions about your refund or need assistance with a return, you can get in touch with us through our online contact form at https://www.dreamsoarsky.com/contact. We aim to respond within one business day and will support you through every step of the process.
Return Shipping Instructions
Please contact us first via our online contact form to request return instructions. Since we do not maintain a fixed public return address, we’ll provide you with the appropriate shipping details based on your location and order specifics. For higher-value items (e.g., those valued at $75 USD or more), we recommend using a trackable shipping service and retaining your proof of postage. Optional shipping insurance is also advised for added peace of mind.